Frequently Asked Questions
Yes! We take very seriously the security of your personal information and data. Your payment method details are tokenized and stored on industrial grade servers where the information is encrypted. Please review The Pushpay Security Overview for more details.
You will not pay any fees. The dollar amount that you select to give will be recorded on your contribution statement. However, the church does incur fees for processing. There is an optional box that you can check to help Twickenham offset the processing costs. The most cost-effective way to maximize your giving is to give online from your bank account. To give this way, simply choose the Bank account option as your payment method whenever you make a one-time gift or set up a recurring giving schedule.
Giving history can be viewed at any time by logging into your Pushpay account and viewing your transactions. Keep in mind that you will only see transactions for your Pushpay account as each family member (spouses and children) may have separate accounts. Giving History from January 2020 forward will be available.
Annual contribution statements will be sent by mail at the closing of the calendar year for tax purposes. Typically, you will receive these by the end of January. Please update your giving profile with any address changes to ensure timely receipt of your statement.
After logging into your account, you will see a listing of your recurring gifts. Click edit next to the recurring schedule you wish to change or cancel. You can change or cancel your contribution up to two business days before the date of your next scheduled contribution. Keep in mind, once a gift has been made to the church it cannot be refunded. In accordance with IRS regulations, contributions must be irrevocable to qualify for a charitable deduction. If you have any questions, please contact us at 256-881-7373 or email Emily.